Below is a list of Professional Development courses for new or current leaders at Mission Hospital. Classes are coordinated by Mission's Learning Resources Department, part of Human Resources.
Mission Leadership Academy: Core (3 days)
The goal of the Academy is to establish a base level of leadership competency throughout the organization. All supervisors, managers, and directors will complete a three day "core curriculum" through didactic, experiential, and multi-media learning methodologies devoted to three facets of leadership:
1. Understanding what is expected of them as Mission leaders.
2. Developing leadership competencies that have been identified as high priority.
3. Ensuring competency with functional leadership responsibilities.
The core curriculum is facilitated by Mission Executive Leaders, outside consultants, and HR Leadership. In addition to the "core curriculum," participants work to complete self-directed electives and will have access to development tools including an individualized development plan, leadership competency assessment, career consultations, and leadership coaching. All three sessions must be completed to receive credit for the course.
Anatomy of a Communicator
During this seminar you will be introduced to the significant roles that the following body parts play in our communication skills; the brain, ears, mouth, heart, body, and the funny bone. Communication is the conduit through which all meaningful relationships thrive. This back to basics session will help you identify strategic communication plans for enhancing work relationships and advancing your goals each and every day. Led by Chip Madera.
Behavioral Interviewing - A Strategy for Quality and Retention
Behavioral-based interviewing is based on the principle that past behavior is the best predictor of future behavior. By focusing on candidates' previous work experience you get a better understanding of how they will perform in the future. You will uncover how behavioral interviewing reduces potential bias or discrimination, lowers attrition, increases return on investment, and makes your recruitment process legally defensible.
Coaching Employees to Higher Performance
Organizations today are under tremendous pressure to become more effective and perform at the highest levels ever. If an organization desires to progress in an extremely competitive environment, leaders will need to devote more energy and resources to create teams and build positive communications with committed employees. Managers will need to transform into leaders and coaches instead of supervisors, controllers, and authorities. Coaching employees is the key to influencing, motivating, and acknowledging that people are truly Mission's #1 asset. This change in management style and type of interaction with people can have a great influence on productivity, excellence, quality, service and competitive spirit. The investment in this fun, strategy packed learning experience is an investment that is just as important as capital technology or marketing strategies and will return a benefit to the organization as employees increase productivity, quality and experience exhilarating team cohesion. Led by Chip Madera. Due to budget restrictions, lunch will not be provided, but time for lunch will be.
Dealing with Conflict & Difficult People
The skill of giving and receiving critical feedback is paramount in developing trust throughout the group. On nearly every performance measure, high performing teams are good at sharing feedback. It's not personal. Staying calm and deeply intentional in the face of strong words and emotion is the truest indicator of your leadership. How you respond to feedback determines the outcomes of group work. This program that focuses on the skill of constructive discontent: the ability to remain comfortably uncomfortable in conflict. Increasing your ability to give and receive critical feedback in a positive and healthy manner is essential to positive, accountable leadership. Led by MindSpring Consulting. Due to budget restrictions, lunch will not be provided, but time for lunch will be.
EAN as a Resource for Leaders
This workshop offers the basics for new and experienced managers in how your Employee Assistance Program can be a useful management tool. The workshop covers resources provided by EAN, how to identify performance issues, how to address issues with employees and how to make a management referral to EAN to help a troubled employee. The workshop also addresses dealing with substance abuse issues in the workplace and how to maintain a drug free workplace.
Having Difficult Conversations with Staff
This is a 'how to' class directed at managers and supervisors on how to have crucial and difficult conversations with employees to address behavioral issues. The class will review barriers in terms on what holds the participant back from engaging in direct conversation. The steps to get on the correct track to have crucial conversations in a caring manner. Several cases will be discussed and each participant will be given time to practice and develop a style that works for them. Taught by George Karl, Director - Service Excellence.
Individual and Group Dynamics: Building Effective Teams
Because you can't know where your team needs to go next unless you know where you are now, our program starts with assessing the strengths, weaknesses, and needs of individual members. Using a style delineator, participants will examine and refine their understanding of the dynamics related to successful teams, develop appreciation for differences, and understand how to nurture those differences into a productive force. Led by MindSpring Consulting. Due to budget restrictions, lunch will not be provided, but time for lunch will be.
Integrity: The Foundation of Leadership
MindSpring's Integrity program can help you start creating an environment that nourishes Mission's corporate consciousness and integrity on your teams and throughout our organization. MindSpring's Integrity program explores different stages of integrity and the natural results of each stage, including clear descriptions and identifiable characteristics of each stage. It also provides suggestions and strategies for moving up the ladder into higher levels of responsibility, performance and organizational innovation. Benefits include: A clearly defined plan to increase integrity throughout the organization; Leaders who are true to themselves and align their conscience with always doing the next right thing; Increased motivation and organizational commitment; Performance improvement in all operational levels; Increase your intentionality; Learn a concrete and practical model of integrity; Identification of predictable integrity outcomes; Respecting diversity and differences. Led by MindSpring Consulting. Due to budget restrictions, lunch will not be provided, but time for lunch will be.
Leadership Beginnings: Style and Style Impact
Style and Style Impact is intended for any ndividual interested in increasing his/her awareness of the forces and dynamics influencing his/her life. This program guides you to an in-depth understanding of your personal style, barriers, preferences, and strategies for becoming the kind of person you want to be. This day is very similar to Day #2 of the Mission Leadership Academy 'Core' 3-day training. Best suited for leaders and high-potential staff that have NOT participated in the Mission Leadership Academy.
The program includes: An assessment that pinpoints your personal style; Take away a clearly defined profile of your style; Learn about forces / and behaviors that drive your style and affect your potential; Develop concrete strategies for growth and improvement. Led by MindSpring Consulting. Due to budget restrictions, lunch will not be provided, but time for lunch will be.
Leadership Through Emotional Intelligence (2 days)
Emotional Intelligence (EQ) is a hidden advantage. It is a science of personal effectiveness, leadership, and trusting relationships. It is a dynamic of leadership that can create and sustain trust, loyalty, commitment, productivity, and innovation in organizations when properly managed. Careful attention is paid to the development of a strong foundation. From the individual and group activities and the assessment results, you will be provided the opportunity to address your situation and prepare strategies that address the outcomes you truly desire and ones that your followership requires. This program is considered by many to be MindSpring's flagship program. Benefits include: Ability to express your emotions appropriately and shift undesirable emotional states to more productive ones; Give and receive feedback while remaining calm and focused; Recognize the link between emotions, thoughts and actions; Access emotional states that will support reaching your goals; Read, be sensitive to, and influence other people's emotions; Attract and sustain rewarding interpersonal relationships both in and outside of your workplace. Led by MindSpring Consulting. Due to budget restrictions, lunch will not be provided, but time for lunch will be.
Leading Employees to Embrace Change
One of the things that is constant in today's healthcare world is change! Successful hospitals and healthcare entities not only learn how to flex and adapt but to embrace change as a welcomed friend. Participants will explore how to assess employee readiness for change, the three reasons why people change, the perpetual cycle of change, and motivational techniques for moving people through changing times. Leaders will be inspired to press on toward the future with confidence and courage as they discover strategies for fostering change, overcoming objections to it and leading with confidence. Led by Chip Madera.
Real Colors ® for Leaders
This workshop is designed to successfully and strategically allow you to use Real Colors ® concepts any time you find yourself in a leadership role. With the addition of the knowledge, your ability to communicate and understand the strengths and perspectives of individuals with colors different from your own will improve significantly. The training will help you recognize each color's leadership strengths, and assist you in developing a plan to successfully lead each color. Each color brings a special perspective to the forefront. An effective leader can successfully communicate with, motivate, respect, influence, and understand the unique perspective of each color. The strength of a great leader is not in dictating the process of creating success, but rather in allowing each color to use the process in their own way to create success.
Interactive discussions may include one or all of the following: Practice identifying the traits and strengths of each color.; Are leaders born, or made?; Leadership vs. Management ; How the colors lead; Your leadership plan; Leadership during crisis; Leadership values and behaviors.